ProstaFlow Official Website › Blog › Which ProstaFlow Desk to Call
Which ProstaFlow Desk Should You Call, and What Should You Have Ready?
Two desks answer for this website. Only one can see your order. Send your message to the wrong one and you lose days that the refund window does not give back.
Call the order desk on +1 (877) 257-0710 or email [email protected] for anything with an order ID: tracking, address changes, cancellations before shipping, damage and refunds. Write to [email protected] only about the pages themselves. The website desk cannot see an order, a parcel or a payment.
- The order desk is +1 (877) 257-0710 or [email protected].
- The website desk is [email protected], read Monday to Friday, 9:00am to 5:00pm ET.
- Only the order desk can see an order, issue tracking or start a refund.
- An order that has not shipped can often be cancelled by phone.
- Returns go to 100 Broadway, Suite 1102, New York, NY 10005, after an authorisation.
- The label's address, North Scale in Ogden, is not the returns address.
Who runs the two ProstaFlow desks?
Both desks belong to Prostaflowdaily, the USA Authorized ProstaFlow Retailer, which operates from New York. Neither is the manufacturer. The label is distributed by North Scale, a different company at a different address.
| Desk | Reached at | Hours | What it can do |
|---|---|---|---|
| Order desk | +1 (877) 257-0710 or [email protected] | US business hours; exact hours not published | See an order, issue tracking, change an address before shipping, authorise a return, start a refund, match a lot to an order |
| Website desk | [email protected] | Mon to Fri, 9:00am to 5:00pm ET | Correct a page, name the source behind a sentence, handle a privacy request, answer press; it cannot see an order, a parcel or a payment |
One rule decides between them. Anything with an order ID attached goes to the order desk. Anything about a sentence on the website goes to the website desk.
Which desk handles which request?
Here are nine common requests and the right route for each.
| What you want | Which desk | Have this ready |
|---|---|---|
| Find out where a parcel is | Order desk, by phone | Order ID, or your name and the card used |
| Tracking email never arrived | Order desk, phone or email | Order ID |
| Change the delivery address | Order desk, by phone only | Order ID, and speed |
| Start a refund inside the window | Order desk, by phone | Order ID and the shipping date |
| Bottle lot does not match | Order desk, by phone | Order ID and a photo of the base |
| A charge you do not recognise | Order desk, by phone | Date and amount from the statement |
| A figure on a page looks wrong | Website desk | The page, the sentence, and a source if you have one |
| Which study a sentence relies on | Website desk | The page and the sentence |
| A privacy request, or press | Website desk | What you are asking for, in one line |
Five of the nine need an order ID, and the website address cannot answer any of those five. That is the whole routing problem.
What should you have ready before you call?
Five details turn a long call into a short one. Gather them before you dial.
- Your name as it appears on the order.
- The order ID. It sits at the top of the confirmation email, above the pack you bought. Searching your inbox for the word ProstaFlow usually finds it in seconds.
- The email address you used at checkout.
- What the call is about: a parcel, an address, a refund, a bottle, or a charge.
- The details: the order date, which pack, and the lot from the base of the bottle if the question is about the product rather than the parcel.
If you have lost the order ID, call anyway. Give your name and the card used, and the desk can find the order. For anything about the bottle itself, quote the lot number. It identifies the production run.
How do you cancel a ProstaFlow order?
Timing is everything here. If the order has not yet been handed to the carrier, telephone +1 (877) 257-0710 as soon as you can. An order that has not left can often be stopped. That avoids a parcel travelling in both directions, and it avoids you paying return postage.
If the parcel has already shipped, you are in the refund route instead. Opened bottles are covered for 60 days from the shipping date. You start by phone, receive a return authorisation and an address, and post the bottles back tracked. Return postage is yours unless the seller made a mistake.
No pack is a subscription, so there is no standing order to cancel. Every pack is a one-time payment.
Know who to call before you order
The order page lists the three packs, and the contact details on this page stay the same after you buy.
See today’s price and guaranteePrices were read on 19 September 2026. The checkout shows the price that applies. Prostaflowdaily earns from orders placed through the checkout this website hands off to.
What if the parcel arrives damaged, wrong, or with a charge you do not recognise?
Each of these has its own best first move.
- Damaged parcel: photograph it before you open anything further, then call the same day. Where the fault is the seller’s, return postage is not your cost, and a same-day report makes that straightforward.
- Wrong item or wrong count: keep the packing slip and the bottles, photograph the label and the base, and call with your order ID. This is a fulfilment question, and it usually resolves faster than a refund.
- A charge you do not recognise: the checkout processor named in the seller’s terms is BuyGoods, and that is the name that appears on a statement. A line that does not say ProstaFlow is not by itself a sign of anything wrong. Call the order desk before you contact your card issuer. A chargeback opened on an order that would have been refunded anyway closes the faster route and opens a slower one.
Where do you send a return?
Not to the first address you see. The website lists three, and they are not interchangeable.
| Address | What it is | What it is not |
|---|---|---|
| 7 World Trade Center, Floor 29, New York, NY 10007, USA | The office of Prostaflowdaily, the retail desk | Not a returns address; post nothing here |
| 100 Broadway, Suite 1102, New York, NY 10005, USA | Where returns for orders placed on this website go, once an authorisation exists | Not somewhere to post before the authorisation; an unannounced parcel can be refused |
| North Scale, PO Box 12730, Ogden, UT 84404 | The distributor of record printed on the label | Not this desk, and not where a refund from this website goes |
Telephone first. Quote the order ID, ask for a return authorisation, and ask for the address to send to.
Who answers questions about how the product was made?
The company named on the label. That is the distributor of record, North Scale. The retail desk holds order paperwork, not production records. It is a retailer, not the manufacturer.
So the split is simple. A question about a parcel, a charge or a refund belongs to the desk that sold you the bottle. A question about a batch, an assay or a facility belongs to the label’s company. The lot number is the handle for both.
Can you visit the office?
It is an office, not a shop, and it holds no stock. Every order runs through the checkout, and every return runs through an authorisation and the returns address. No shop stocks ProstaFlow either, so there is no counter to walk back to. The substitute is the written refund route with a phone number behind it.
A correction to a page is a different matter. Write to the website desk with the sentence quoted and a source attached. A correction that arrives that way is usually made inside the week, and the review date at the foot of the page moves forward when it lands.
Where do these facts come from?
Label, price and policy facts come from the printed ProstaFlow label and the seller’s own pages on this website. Research facts come from the public records below.
- NCCIH's guidance on using supplements wisely. https://www.nccih.nih.gov/health/using-dietary-supplements-wisely
Frequently asked questions
Which email should I use for a ProstaFlow order?
If your question has an order ID, use [email protected] or the phone. If it is about a sentence on this website, use [email protected].
Can the website address start my refund?
No. That mailbox cannot see an order. A refund request sent there has to be passed to the order desk first, which can cost days inside a 60-day window.
What are the support hours?
The website desk reads mail Monday to Friday, 9:00am to 5:00pm ET. The order desk answers during US business hours, and exact hours are not published.
I have lost my order ID. What do I do?
Call +1 (877) 257-0710 with your name and the card used. The desk can find the order. Searching your inbox for ProstaFlow usually turns up the confirmation email first.
Can I cancel a ProstaFlow order?
Yes, if you act before it ships. Phone the order desk as soon as you can, because an order not yet handed to the carrier can often be stopped. After shipping, the 60-day refund route applies.
Who do I ask about how ProstaFlow was made?
Ask the distributor of record on the label, North Scale. The retail desk holds order paperwork, not production records, and it is not the manufacturer.
Our view
We think the two-desk setup is sensible, and the website is unusually frank about its limits. It says plainly that its own mailbox cannot see an order. That candour saves you days.
Our advice is short. Find your order ID before you dial. Call the order desk for anything with an order attached. Start a refund with time to spare. And keep the website desk for what it is good at: checking the sentences you read here.
Last updated . Medically reviewed by Dr. Al Borhan, MD, Physician, on October 16, 2026.
A real phone number is part of the offer
Every pack carries the 60-day money-back guarantee, and a phone call starts any claim.
See today’s price and guaranteeOne-time payment, no subscription, 60-day money-back guarantee from the shipping date. Prostaflowdaily earns from orders placed through the checkout this website hands off to.
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