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GuaranteeProstaFlow Money-Back Guarantee: How the 60 Days Work
Every ProstaFlow pack comes with a 60-day money-back guarantee, counted from the day it ships.
Opened bottles are covered. Call +1 (877) 257-0710 for a return authorisation before posting anything; return postage is yours unless the seller erred, and the $9.99 outbound fee is not refunded.
The terms, the five steps, and what the window is actually for.
Does ProstaFlow have a money-back guarantee?
Eight terms, read off the seller's own policy.
Yes. 60 days, on every tier, counted from the day the parcel ships rather than from the moment the card cleared. That phrasing comes from the seller's own return and refund policy, and it hands the buyer whatever the warehouse takes to pack and despatch the order.
| Term | What it says |
|---|---|
| Length | 60 days. |
| Counted from | The shipping date, not the order date. |
| Which packs | All three. There is no tier without cover. |
| Opened bottles | Covered. A guarantee that required an unopened bottle would be a guarantee against trying the product. |
| How it starts | A telephone call to +1 (877) 257-0710 with the order ID, and a return authorisation issued before anything is posted. |
| Who pays the postage back | The buyer, unless the mistake was the seller's. Send it tracked and keep the receipt. |
| Outbound carriage | The $9.99 on a two-bottle order is not returned. |
| How long the money takes | Three to five working days at the desk, then five to ten more inside the card network. Two queues rather than one. |
These are commercial terms set by the seller. A refund promise is not a statement about the formula and should not be read as one.
How to claim the ProstaFlow guarantee
Five steps, who acts at each, and how long each one takes.
Five steps stand between deciding and being refunded. Here they are as a sequence with the timing attached; the wording of each one, and what goes wrong when it is skipped, is set out at length on the refund policy page.
| Step | Who acts | How long it usually takes |
|---|---|---|
| 1. Telephone with the order ID to hand | You | One call |
| 2. Receive a return authorisation and the address | The order desk | Same call, or the same working day |
| 3. Put your name, email and order ID on a slip in the box | You | A minute |
| 4. Post it tracked and keep the receipt | You and the carrier | Whatever the carrier takes |
| 5. Wait for the desk, then for the card network | The desk, then your bank | Three to five business days, then five to ten more |
Two of the five belong to somebody else, which is the whole argument for starting the process with time in hand rather than at the deadline.
Steps two and five run on other people's timetables. Beginning with a fortnight spare turns both into routine, and beginning with a weekend spare turns either of them into a problem worth avoiding.
A worked example of the ProstaFlow sixty days
One three-bottle order, dated, from the checkout to the closing of the window.
Dates make the procedure concrete in a way that a clause list cannot. This is a three-bottle order, bought on the first of a month, run properly.
| Day | What happens | Days left in the window |
|---|---|---|
| Day 0 | The order is placed and the card is charged. The window has not started. | Not yet running |
| Day 2 | The parcel is despatched and the tracking email arrives. This is the date that counts. | 60 |
| Day 4 | The parcel is delivered. Three baseline measurements are written down before the first capsule. | 58 |
| Day 5 | First capsule, attached to the morning kettle. | 57 |
| Day 33 | Week four. The same seven-night count is repeated. No decision yet. | 29 |
| Day 46 | A fortnight of margin. The second bottle is open, the third unopened, and the decision is made here rather than at the deadline. | 16 |
| Day 47 | If the answer is no: the desk is called, an authorisation is issued and the bottles go back tracked the same week. | 15 |
| Day 62 | The window has closed. The refund, if claimed, is already in the card network's queue. | Closed |
Every interval above is under the buyer's control except the two working days between the order and the despatch, which is the only part the warehouse decides.
Run that way the window does what it is for. Run the other way, with the first capsule taken in week three and the decision attempted on day 58, it becomes a formality that quietly expires.
What the ProstaFlow guarantee does and does not cover
Five things covered and five that are not.
Inside the guarantee
- A change of mind, for any reason, inside the window.
- Bottles that have been opened and capsules that have been taken.
- All three tiers, at the same length of cover.
- An order that arrived damaged, where the postage back is the seller's cost rather than the buyer's.
- A decision reached on day 59 as readily as one reached on day 3.
Outside it
- The outbound carriage on a two-bottle order, which stays with the order.
- Return postage, unless the seller made the error.
- Anything bought from a third-party listing, which carries that trader's terms instead.
- A claim opened after the window has closed, which is a commercial deadline rather than a discretionary one.
- Any medical outcome. A refund policy is a purchase term and it makes no promise about what the seven rows do.
How the ProstaFlow guarantee compares with the category
Four questions that decide whether a refund window is usable.
Refund windows on this shelf run from fourteen days to a year, and the number on its own tells a buyer very little. Four questions separate a usable guarantee from a decorative one, and they are worth carrying to any label.
- What date does the clock start on? Purchase or despatch. Despatch is a few days better and it is what this policy uses.
- Are opened bottles covered? A window that requires an unopened bottle is a window against trying the product. This one covers opened bottles.
- Is there a procedure written down, with a telephone number? A promise with no route attached is the commonest way a long window turns out to be worth nothing.
- Who pays the postage back? The buyer here, unless the seller erred. That is the category norm rather than a concession.
On those four, 60 days from despatch with opened bottles covered and a written five-step procedure is an ordinary-to-good policy rather than a remarkable one. What makes it usable is the third question: there is a telephone number, and the steps are set out above rather than left to be discovered during a dispute.
The longest windows in this category are often the least usable, because a year is long enough that nobody acts and the paperwork is designed accordingly. A window you can plan around beats a window you can quote.
Why the ProstaFlow window is worth using properly
The two ways a refund window is usually wasted.
A 60-day guarantee is only as useful as the test run inside it, and most of them are wasted in the same two ways.
The first is starting the count late. The window opens at despatch whether or not the first capsule is taken that week, so a bottle that sits in a drawer for a fortnight has spent a quarter of the cover on nothing.
The second is having no baseline. A decision made at day 55 on the strength of an impression is a coin toss, and it is avoidable for the cost of three lines written in a phone before the first capsule. The method is on the how-to-use page and it takes a minute.
Used properly the window does something unusual on this shelf: it turns a purchase into an experiment with a remedy attached. That is worth more than the money it protects, and the timeline page sets the calendar out week by week.
ProstaFlow guarantee questions
How long is the ProstaFlow guarantee?
60 days, on every tier, counted from the day the parcel ships.
Does it cover opened bottles?
Yes. A guarantee that required an unopened bottle would be a guarantee against trying the product.
Who pays the postage to send it back?
The buyer, unless the seller made the mistake. Send it tracked and keep the receipt until the balance has cleared.
How do I start a claim?
Call +1 (877) 257-0710 with the order ID and ask for a return authorisation and the address to send to. Nothing should be posted before both of those exist.
How long does the money take?
Three to five working days at the desk to process, then five to ten more inside the card network. The second queue belongs to the card network.
Is the shipping charge refunded?
No. The $9.99 paid on a two-bottle order stays with the order.
Can I claim after the window closes?
The window is a commercial deadline. Start the process with a fortnight in hand, because two of the five steps involve somebody else's timetable.
Does the guarantee mean the product works?
No. It is a purchase term written by the seller, and it makes no statement about what the panel does. The two things are separate and this desk keeps them separate.
Order ProstaFlow with the window understood
Three tiers, all covered for 60 days from despatch, and a written procedure with a telephone number behind it.
Two bottles $158 · six bottles $294 · 60-day money-back guarantee
Order ProstaFlow On The Official WebsiteOne capsule a day · 30 per bottle · lot PRO-26/PR-1730
