ProstaFlow Official Website › Refund policy
Refund policyProstaFlow Refund Policy
ProstaFlow orders placed through the official checkout are refundable for 60 days from the date of despatch.
A return authorisation is issued by telephone before anything is posted. Opened bottles are eligible. Return carriage is the buyer's unless the seller erred, the outbound $9.99 is not returned, and the refund takes three to five business days plus the card network's own five to ten.
The full terms, the procedure, and what the policy does not reach.
Scope of this ProstaFlow refund policy
Which orders this document applies to, and which it does not.
This policy covers ProstaFlow orders placed through the official checkout reached from this website, sold by Prostaflowdaily, USA Authorized ProstaFlow Retailer. It sets out the refund terms in one place so that nothing a buyer relies on has to be reconstructed from a sales page.
It does not cover orders placed anywhere else. A bottle bought from a third-party listing carries that trader's returns terms, and no desk can administer a policy it was not part of.
Where this page and any other page on this website differ on a term, this page is the one written to be relied on. Corrections go to [email protected] and move the review date forward.
Definitions used in this ProstaFlow policy
Seven terms used above, each fixed to one meaning.
| Term | As used here |
|---|---|
| The seller | The party operating the checkout this website hands off to, and the party whose return and refund policy sets the terms above. |
| This desk | Prostaflowdaily, USA Authorized ProstaFlow Retailer, operating from 7 World Trade Center, Floor 29, New York, NY 10007, USA. The retail desk that takes the order and answers for it afterwards. |
| The distributor of record | North Scale, PO Box 12730, Ogden, UT 84404, the party named on the label artwork under the distributed-by line. A different party at a different address, and not where returns go. |
| Despatch | The moment the order is handed to the carrier, recorded on the tracking email. The event the refund period counts from. |
| Return authorisation | A reference issued by the order desk before a parcel is sent back, together with the address to send it to. |
| The order ID | The reference printed at the top of the confirmation email. Every conversation about an order runs on it. |
| Lot | The production run reference, PRO-26/PR-1730 on current stock, printed on the base of the bottle. |
Seven terms, defined once, because most of the confusion in a refund conversation comes from two parties being taken for one.
The ProstaFlow refund terms in full
Twelve clauses, in the order they apply.
| Clause | Term |
|---|---|
| Refund period | 60 days. |
| Start of the period | The date the order is despatched, as recorded on the tracking email. |
| Eligible packs | All three tiers. |
| Condition of goods | Opened and partly used bottles are eligible. Unused bottles from the same order should be returned with them. |
| Authorisation | A return authorisation must be issued by the order desk before any parcel is sent. An unannounced parcel may be refused on delivery. |
| Return address | Supplied with the authorisation. Returns for orders placed on this website go to 100 Broadway, Suite 1102, New York, NY 10005, USA, which is not the distributor block printed on the label. |
| Identification inside the parcel | Full name, the email address used at the checkout, and the order ID, on a slip inside the box. |
| Return carriage | Paid by the buyer, unless the order was despatched in error or arrived damaged. Tracked postage is strongly advised. |
| Outbound carriage | The $9.99 charged on a two-bottle order is not refunded. |
| Processing time | Three to five business days from receipt at the returns address. |
| Time to appear on the card | A further five to ten days, decided by the card network rather than by this desk. |
| Method of refund | To the original payment method. No alternative method is offered. |
These terms are the seller's. They are reproduced here in one table so that a buyer can read the whole policy without assembling it from six places.
The ProstaFlow return procedure, step by step
Five steps between deciding and being refunded.
Ring the order desk and have the order ID in front of you
The number is printed on the order confirmation email and sits in the footer of every page here. The website address is a different mailbox, it cannot see orders, and nothing sent to it starts a refund.
Get a return authorisation and the address to send to
Nothing should be posted before both of those exist. A parcel that turns up unannounced can be turned away at the door, and the address that matters is this desk's in New York, not the distributor block printed on the label.
Write your name, your email and the order ID on a slip inside the box
An unidentified box is the single most common reason a refund sits waiting, and it is the easiest of these five steps to skip.
Send it tracked, and keep the receipt
Postage back is the buyer's unless the seller made the mistake, and the $9.99 paid on the outbound two-bottle order is not returned. Do not throw the postage receipt away while the balance is still outstanding.
Allow 3–5 working days at the desk, then 5–10 at the card
Two queues, not one. The second belongs to the card network and no amount of chasing this desk will shorten it.
Two of those five steps run on somebody else's timetable, which is the practical argument for starting the process with a fortnight left rather than a weekend. The desk issues an authorisation; a carrier moves a parcel; neither of those is under the buyer's control and neither is usually slow unless it is asked to be fast.
Four ProstaFlow situations this policy handles differently
Four cases where the ordinary five steps are not the right route.
A cancellation before despatch
Telephone +1 (877) 257-0710 as soon as possible. An order that has not yet been handed to the carrier can often be stopped, which avoids a parcel travelling in both directions and avoids the buyer paying return carriage. This is the one situation where minutes rather than days are worth something.
A parcel that arrived damaged
Photograph it before opening anything further, then call the order desk the same day. Where the fault is the seller's, return carriage is not the buyer's cost, and a same-day report is what makes that straightforward.
The wrong item or the wrong count
Keep the packing slip and the bottles, photograph the label and the base, and call with the order ID. A discrepancy between what was ordered and what arrived is a fulfilment question rather than a refund question, and it usually resolves faster than a refund does.
A charge that is not recognised
BuyGoods is the processor named in the seller's terms and is the name that appears on a statement, so a line that does not say ProstaFlow is not by itself a sign of anything wrong. Call the order desk before contacting the card issuer: a chargeback opened against an order that would have been refunded anyway closes the faster route and opens a slower one.
What to keep while a ProstaFlow order is live
Five documents worth keeping until the window has closed.
- The confirmation email, which carries the order ID every conversation runs on.
- The tracking email, which carries the despatch date the window counts from.
- The packing slip from inside the parcel, which is the only place the order reference exists on paper.
- The return authorisation, once it has been issued, together with the address it came with.
- The tracked postage receipt, until the refund has cleared the card. That receipt is the only proof a parcel was sent, and it costs nothing to keep.
None of that is a condition of the policy. It is the difference between a refund that takes one telephone call and one that takes three, and every item on the list is something that arrives unprompted and is then thrown away.
Records held at this desk are covered by the privacy policy, which sets out what an order leaves behind and for how long.
What this ProstaFlow policy does not do
Five things this document is not, stated where they are easiest to find.
- It does not make any statement about what the formula does. A refund term is a purchase condition, and the claims this website works within are the seller's two published support lines, set out on the benefits page.
- It does not extend to orders placed through a marketplace or a reseller.
- It does not cover return postage where the buyer simply changed their mind.
- It does not shorten the card network's own processing time, which is the second of the two waits.
- It does not replace statutory rights, which sit alongside it rather than underneath it.
The website mailbox cannot see an order and cannot start a refund. Anything with an order ID attached goes to +1 (877) 257-0710 or to [email protected]. A refund request arriving at the editorial address has to be passed across before anybody can act on it, and inside a 60-day window that delay is avoidable.
Order ProstaFlow with the policy read first
Three tiers, 60 days from despatch on each of them, and a written procedure with a telephone number behind it.
Two bottles $158 · six bottles $294 · 60-day money-back guarantee
Order ProstaFlow On The Official WebsiteOne capsule a day · 30 per bottle · lot PRO-26/PR-1730
