ProstaFlow Official Website › Contact
ContactContact ProstaFlow Support
Two desks answer for this website and only one of them can see an order.
Parcels, address changes, lot queries and refunds belong with the order desk on +1 (877) 257-0710 or [email protected]. Anything about a sentence on these pages belongs with [email protected], read Mon–Fri 9:00am–5:00pm ET. An order ID decides which of the two it is.
Two mailboxes, the routing rule, and the three addresses on this website.
The two ProstaFlow desks, and which one to use
Two mailboxes, two jobs, and the rule that decides between them.
| Desk | Reached at | Hours | What it can do |
|---|---|---|---|
| Order support | +1 (877) 257-0710 [email protected] | Business hours, US | See an order. Issue tracking, change an address before despatch, authorise a return, start a refund, match a lot against an order. |
| Website desk | [email protected] | Mon–Fri 9:00am–5:00pm ET | Correct a page, name the source behind a sentence, handle a privacy request, answer press. It cannot see an order, a parcel or a payment. |
Two desks, one rule: anything with an order ID attached belongs to the first row. Everything about a sentence on this website belongs to the second.
The line worth reading twice is the second one. [email protected] reaches the editorial side of this desk, which reads the pages rather than the order book. There is no shipment record, no payment record and no refund button on that side, so a refund request landing there is passed across before anybody can act on it.
Inside a 60-day window that delay is avoidable and worth avoiding. If you are genuinely unsure, telephone: it is the route with a person on the end of it, and they can redirect a question inside the same call.
Both desks belong to Prostaflowdaily, USA Authorized ProstaFlow Retailer, operating from 7 World Trade Center, Floor 29, New York, NY 10007, USA. Neither of them is the manufacturer.
Nine ProstaFlow requests, and where each one goes
Nine things people write in about, and the fastest route for each.
| What you want | Which desk | Have this ready |
|---|---|---|
| Where is my parcel | Order desk, telephone | Order ID, or the name and the card used |
| My tracking email never arrived | Order desk, either route | Order ID |
| Change the delivery address | Order desk, telephone only | Order ID, and speed |
| Start a refund inside the window | Order desk, telephone | Order ID and the despatch date |
| My bottle's lot does not match | Order desk, telephone | Order ID and a photograph of the base |
| A charge I do not recognise | Order desk, telephone | The date and amount on the statement |
| A figure on a page here looks wrong | Website desk | The page, the sentence, and a source if you have one |
| Which study is a sentence based on | Website desk | The page and the sentence |
| A privacy request, or press | Website desk | What you are asking for, in one line |
Five of the nine need an order ID and none of those five can be answered by the website address. That is the whole of the routing problem.
The order ID sits at the top of the confirmation email, above the pack that was bought. It is worth finding before dialling rather than during the call, and a search for the word ProstaFlow in an inbox usually produces it in seconds.
Writing to the ProstaFlow order desk
Five details that turn a long call into a short one, gathered before you dial.
With those in front of you, call +1 (877) 257-0710 or send them to [email protected] with the order ID in the subject line. The telephone settles anything needing a decision on the spot; email is better when you want the exchange in writing.
One habit saves more time than any other: quote the lot number when the question is about the bottle rather than about the parcel. It identifies the production run, and the batch page sets out what it does and does not establish.
Writing to the Prostaflowdaily website desk about these ProstaFlow pages
What to include so a correction can be checked rather than debated.
Send it to [email protected]. The desk reads that address Mon–Fri 9:00am–5:00pm ET.
Corrections are made on the page that carried the error rather than added underneath it, and the review date at the foot moves forward when one lands. The about page sets out the four steps between an inbox and a changed sentence.
ProstaFlow addresses, and which is which
Three addresses on this website, and the one mistake worth avoiding.
| Address | What it is | What it is not |
|---|---|---|
| 7 World Trade Center, Floor 29, New York, NY 10007, USA | The office of Prostaflowdaily, the retail desk that runs this website. | Not a returns address. Nothing should be posted here. |
| 100 Broadway, Suite 1102, New York, NY 10005, USA | Where returns for orders placed on this website go, once a return authorisation has been issued. | Not somewhere to post a parcel before that authorisation exists. An unannounced parcel can be refused at the door. |
| North Scale, PO Box 12730, Ogden, UT 84404 | The distributor of record printed on the label artwork, under the distributed-by line. | Not this desk, and not where a refund from this website goes. A different company at a different address. |
Three addresses and one common mistake: the block printed on the bottle is the label's, and a refund parcel sent there would be going to the wrong party.
Telephone +1 (877) 257-0710, quote the order ID and ask for a return authorisation together with the address to send to. The refund policy has the five steps in order.
ProstaFlow contact questions
Which email should I use?
If the question has an order ID attached, [email protected] or the telephone. If it is about a sentence on this website, [email protected].
Can the website address start my refund?
No. That mailbox cannot see an order. A refund request sent there is passed to the order desk first, which costs days inside a 60-day window.
What are your hours?
The website desk reads its mail Mon–Fri 9:00am–5:00pm ET. The order desk answers +1 (877) 257-0710 during US business hours.
Do the forms on this page send anything?
No. These pages are static files with no server behind them. The forms are checklists of what each desk will ask for, and nothing typed into them leaves your browser.
I have lost my order ID
Call +1 (877) 257-0710 with the name and the card used, and the desk can find the order. Searching an inbox for the product name usually turns the confirmation email up first.
Can I visit the office?
It is an office rather than a shop and it holds no stock. Every order runs through the checkout, and every return runs through an authorisation and the returns address.
Who do I contact about how the product was manufactured?
The distributor of record on the label, North Scale, PO Box 12730, Ogden, UT 84404. This desk is the retailer and holds the order paperwork rather than the production records.
How long does a correction take?
A correction that arrives with the sentence quoted and a source attached is usually made inside the week. The review date at the foot of the page moves when it lands.
Order ProstaFlow on the official website
Three tiers, a lot reference held against the order, and 60 days from despatch with a written procedure behind them.
Two bottles $158 · six bottles $294 · 60-day money-back guarantee
Order ProstaFlow On The Official WebsiteOne capsule a day · 30 per bottle · lot PRO-26/PR-1730
